Please enter your order number
Query information:
Orders received will be processed during regular working days. Our office is closed on Saturday, Sunday and holidays.
Tracking numbers are typically available two working days after your order is placed. If the tracking number is not available, please try again the next day.
If you have a question about your order, please send your email to cynthia@solmeta.com, A member of our customer service team will reply.
Order Processing Procedure
1. Check for incoming customer orders and create recordes for them.
2. Prepare and test device the next working days.
3. Deliver packages to our logistics company and generate tracking number.
4. Update the order with the tracking number information to make it available to the customer.
